HHP Technical Support

24 Jul

Permanent
Johannesburg
Posted 2 years ago

Key Activities

  • Co-ordinate, plan and facilitate training programs on new and existing products, both onsite as well as online, performed within HQ timelines requirements including Technical support related to HHP.
  • Compile and present Training Courses on products to ASCs who carry out repairs on behalf of client both within the Republic of South Africa and Southern African Neighboring Countries
  • Carry out and report on technical evaluations of new products
  • Carry out technical investigations and report to the Head of SC Operations and where applicable to Head Quarters, any abnormal failures on or products
  • Monitor quality issues and spare part availability on an ongoing basis
  • Assist with the formal process of certifying ASC technicians who will carry out repairs on faulty products returned by customers
  • Plan, formulate and provide technical training to ASC’s, including but not limited to:
    • Technical evaluation of ASCs;
    • Technical audits and ASC certification for the carrying out of repairs;
    • Registration, where applicable of ASC technical trainers.
    • Analyze fault trends and general administrative duties relating to fault finding reporting and analysis.

 

Job Features

Job CategoryIT & Telecommunications

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